Q1: Are your battery quality approved?
A: Yes, we guarantee all cells are 100% original from Lithiumwerks, Molicel, Panasonic, Samsung, LG, and Murata. Before assembling into battery packs, each cell undergoes comprehensive inspection and grouping. All finished battery packs are fully inspected before shipment46.
Q2: How can you prove the cells you use are 100% original?
A: We can provide original packaging lists, factory inspection reports, and other relevant documents issued by these manufacturers34.
Q3: Are you a factory? What services do you provide?
A: Yes, we operate our own factory with a team experienced in lithium batteries for over 15 years. We offer OEM and ODM services for battery packs, with quality strictly controlled under ISO 9001:2015 standards56.
Q4: What certifications do you hold?
A:We hold ISO 9001:2015 for quality management systems. Our batteries are certified with CE, RoHS, CB, UN38.3, and MSDS. For OEM battery packs, we assist clients in obtaining necessary certifications45.
Q5: What is your lead time if I place an order?
A: For stock products, delivery is within 2 business days after payment confirmation. Custom battery packs require approximately 10–15 days for production58.
Q6: What payment methods do you accept?
A: We accept T/T (Telegraphic Transfer), Trade Assurance, and PayPal8.
Q7: What is your warranty policy?
A: We guarantee pre-shipment quality. From the delivery date, we offer a 30-day free refund, 4-month free replacement, and lifetime repair service. Damage due to improper use is not covered.
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