Q1: Are you a factory? What services do you provide?
A: Yes. We are a manufacturer with over 15 years of experience in lithium battery solutions. We provide OEM/ODM services, covering design, assembly, testing, and quality control under ISO 9001:2015.
Q2:How do you ensure battery quality?
A: All cells are 100% original from brands such as Samsung, LG, Panasonic, Molicel, Murata, and Lithium Werks. Each cell is tested and matched before assembly. Every finished pack is fully inspected before shipment.
Q3: Do you support custom battery packs?
A: Yes. We customize voltage, capacity, casing, connectors, wiring, and BMS functions according to customer needs.
Q4: What information is needed for custom design?
A:Please provide:
Required voltage & capacity
Continuous/peak discharge current
Size & weight limits
Application details (e.g., e-bike, robotics, medical)
Certification needs (UN38.3, CE, RoHS, UL, etc.)
Estimated order volume
Q5: What certifications do you have?
A: ISO 9001:2015, CE, RoHS, CB, UN38.3, MSDS. We also support OEM packs with additional certifications if needed.
Q6: What is your lead time?
A:In-stock models: Ship within 2 business days after payment.
Custom packs: Production takes about 10–15 days.
Q7: What is your MOQ?
A: Standard packs: 50–100 units. Custom packs: 200–500 units depending on complexity. Samples available before bulk production.
A: T/T, Trade Assurance, and PayPal.
A:All shipments comply with UN38.3. Packaging is suitable for air and sea transport, with MSDS and test reports. Shipping terms: FOB, CIF, DDP.
Q10:What is your warranty policy?
A: Standard warranty: 12 months against manufacturing defects. Longer warranty optional.
Q11: Which industries use your batteries?
A: Our packs are widely used in:
Robotics & AGVs
Medical devices
Consumer electronics
Power tools
E-bikes & scooters
UPS & backup power
Industrial equipment
Marine applications